Privacy Policy

This privacy policy sets out how Urban Pet Mart (“we”, “us”, or “our”) collects, uses, and protects any personal information that you provide to us when you use our website urbanpetmart.com or purchase our products or services. We are committed to ensuring that your privacy is protected and that we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and any other applicable laws. If we ask you to provide any personal information, we will only use it in accordance with this privacy policy. We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

What we collect

We may collect the following personal information from you:

• name and contact details, such as email address, phone number, and postal address
• payment details, such as credit card number, expiry date, and CVV
• order history and preferences, such as products purchased, delivery options, and feedback
• browsing activity and behaviour, such as pages viewed, links clicked, and time spent on our website
• other information relevant to customer surveys, promotions, or offers

We do not collect any sensitive information from you, such as your race, ethnicity, religion, political opinions, sexual orientation, health status, or criminal record.

What we do with the information we collect

We collect and use your personal information for the following purposes:

• to process and fulfil your orders and requests for products or services
• to communicate with you about your orders and requests for products or services
• to provide you with customer service and support
• to improve our products, services, and website
• to personalise your experience on our website and tailor our offers to your interests
• to conduct market research and analysis
• to send you marketing and promotional emails, newsletters, or other materials that you have consented to receive
• to comply with our legal obligations and protect our rights and interests

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use various security measures, such as encryption, firewalls, password protection, and secure servers. We also limit access to your personal information to only those employees, agents, contractors, or third parties who need it for the purposes described above. However, we cannot guarantee that your personal information is completely secure and we are not liable for any breach of security or unauthorized access.

How we share your information

We may share your personal information with third parties who help us provide our products or services to you or who perform functions on our behalf. These may include:

• delivery companies or couriers who deliver your orders
• payment processors or gateways who process your payments
• marketing platforms or service providers who send our emails or newsletters
• analytics tools or service providers who analyse our website traffic and performance
• cloud storage providers who store our data
• other service providers who assist us with our business operations

We only share your personal information with third parties who have agreed to comply with this privacy policy and applicable laws. We do not sell, rent, trade, or otherwise disclose your personal information to any other third parties without your consent or unless required by law.

How we use cookies

Cookies are small files that are stored on your computer or device when you visit our website. They help us recognise you and remember your preferences. We use cookies for the following purposes:

• to enable certain features and functions of our website
• to improve our website performance and user experience
• to track and measure our website traffic and conversions
• to deliver relevant advertising and marketing messages to you

You can choose to accept or decline cookies by changing the settings of your browser. However, if you disable cookies, some parts of our website may not function properly or optimally.

How you can access and control your information

You have the right to access, update, correct, or delete your personal information that we hold. You can do so by contacting us at [insert your contact details]. We may ask you to verify your identity before we process your request. We will respond to your request within a reasonable time and in accordance with applicable laws.

You can also opt out of receiving marketing and promotional emails from us by clicking on the unsubscribe link at the bottom of each email or by contacting us at [insert your contact details]. Please note that we may still send you non-marketing emails related to your orders or requests for products or services.

How to contact us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at our contact us page. We will try to resolve your issue as soon as possible and in a fair and reasonable manner.

Effective date

This privacy policy is effective as of 21/10/2023.