Terms and Conditions

Welcome to our online store. These terms and conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website, placing an order, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Definitions

In these Terms, the following words have the following meanings:

“We”, “us”, “our” means [insert your business name], ABN [insert your ABN], trading as [insert your trading name if applicable], and any of our subsidiaries, affiliates, employees, agents, or contractors.
“You”, “your” means the person who accesses our website, places an order, or otherwise interacts with us.
“Website” means [insert your website URL] and any related websites, applications, or platforms that we own or operate.
“Products” means the goods or services that we offer for sale on our website or through other channels.
“Order” means an offer made by you to purchase products from us in accordance with these Terms.

Products and Orders

We reserve the right to modify, discontinue, or limit the availability of any products at any time without notice. We do not guarantee that all products will be in stock or available for delivery at all times.
The prices of our products are displayed on our website and are subject to change without notice. All prices are in Australian dollars and include GST where applicable. You are responsible for any other taxes, duties, fees, or charges that may apply to your order.
To place an order, you must follow the instructions on our website or contact us directly. You must provide us with accurate and complete information, including your name, email address, phone number, delivery address, and payment details. By placing an order, you confirm that you are over 18 years of age and legally capable of entering into a binding contract.
Your order is not accepted until we send you an order confirmation by email or other means. We reserve the right to accept or reject your order for any reason at our sole discretion. If we reject your order, we will notify you as soon as possible and refund any payment that you have made.
You may cancel your order within 24 hours of placing it by contacting us. We may cancel your order at any time if we suspect fraud, error, breach of these Terms, or any other reason that we deem appropriate. If we cancel your order, we will notify you as soon as possible and refund any payment that you have made.

Payment and Delivery

You must pay for your order in full at the time of placing it using one of the payment methods that we accept. We accept payment by credit card, debit card, PayPal, Afterpay, or other methods that we may offer from time to time. You authorise us to charge your chosen payment method for the total amount of your order.
We will deliver your order to the delivery address that you provide us. We use third-party couriers or postal services to deliver our products. Delivery times may vary depending on your location and availability of products. We will provide you with an estimated delivery date when we confirm your order, but we do not guarantee that your order will be delivered by that date.
You are responsible for ensuring that someone is available to receive and sign for your order at the delivery address. If no one is available, the courier or postal service may leave a card with instructions on how to collect or arrange a re-delivery of your order. You may be charged additional fees for re-delivery or storage of your order if you fail to collect it within a reasonable time.
You bear the risk of loss or damage to your order once it has been delivered to you or left at the delivery address. We are not liable for any delay, loss, damage, or theft of your order after delivery.

Returns and Refunds

We comply with the Australian Consumer Law in relation to returns and refunds. If you receive a product that is faulty, damaged, defective, not as described, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, you may return it to us within 30 days of delivery and request a repair, replacement, or refund.
To return a product, you must contact us first and obtain a return authorisation number. You must then send the product back to us with proof of purchase and the return authorisation number. You are responsible for the cost and risk of returning the product to us unless the product is faulty or incorrect.
We will inspect the returned product and determine whether it is eligible for a repair, replacement, or refund. We will notify you of our decision and process your request within a reasonable time. If we agree to repair, replace, or refund the product, we will cover the cost of delivery of the repaired or replaced product to you or the refund amount to your original payment method.
We do not accept returns or offer refunds for change of mind, incorrect choice, or any other reason that is not related to the consumer guarantees under the Australian Consumer Law.

Intellectual Property

We own or have the right to use all intellectual property rights in our website, products, and branding, including but not limited to trademarks, logos, designs, images, text, graphics, and software. You must not copy, reproduce, modify, distribute, display, or use any of our intellectual property without our prior written consent.
You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable licence to use, copy, modify, distribute, display, and publish any content that you submit or post on our website or social media platforms, such as reviews, comments, feedback, or testimonials. You warrant that you have the right to grant us this licence and that your content does not infringe any third-party rights or violate any laws.

Liability and Indemnity

To the extent permitted by law, we exclude all warranties, representations, and guarantees that are not expressly stated in these Terms. We do not warrant that our website or products will be error-free, secure, uninterrupted, or meet your expectations.
To the extent permitted by law, we limit our liability for any loss or damage arising from or relating to these Terms, our website, or our products to the amount that you paid for your order. We are not liable for any indirect, consequential, special, or punitive damages, loss of profit, revenue, data, goodwill, or reputation.
You agree to indemnify us and hold us harmless from and against any claims, liabilities, damages, costs, and expenses (including legal fees) that arise from or relate to your breach of these Terms, your use of our website or products, or your violation of any laws or third-party rights.

Disputes and Governing Law

If you have any questions or complaints about these Terms, our website, or our products, please contact us and we will try to resolve them amicably. If we cannot resolve a dispute through negotiation or mediation, we may refer it to arbitration or litigation.
These Terms are governed by the laws of [insert your state or territory] and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of [insert your state or territory] and the Commonwealth of Australia.

General

These Terms constitute the entire agreement between you and us regarding your use of our website and purchase of our products. They supersede any prior agreements or understandings between you and us on this subject matter.
We may amend these Terms from time to time by posting the updated version on our website. The amended Terms will apply from the date they are posted. Your continued use of our website or services after the amendment constitutes your acceptance of the amended Terms.
We may assign or transfer our rights and obligations under these Terms to a third party without your consent. You may not assign or transfer your rights and obligations under these Terms without our prior written consent.
If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.
Any failure or delay by us to exercise or enforce any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Contact Us

If you have any questions about these Terms and Conditions template for an online store in Australia please contact us at:

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